Order processing time

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, unusually high order volume, or other peak periods, processing may take up to 5 business days.

Processing time is separate from shipping transit time.

Estimated delivery time

For standard shipping to supported U.S. destinations, estimated transit time is generally 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Transit may vary due to destination, carrier operations, customs where applicable, weather, seasonal volume, or other transportation circumstances.

Shipping costs

Available shipping methods and applicable charges are calculated and displayed at checkout. You can review the shipping charge before submitting payment.

Fulfillment & shipping origin

Depending on inventory, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The physical shipping origin may differ from our registered business address.

Tracking information

After dispatch, available tracking information will normally be provided by email or through the applicable order tracking method. Please allow a reasonable period for the first carrier scan to appear.

Delayed shipments

If we cannot dispatch your order within the stated processing period, we will notify you of the delay and provide the choice to agree to a revised shipment date or cancel for a prompt refund of the unshipped order.

If a dispatched parcel is unusually delayed or tracking has not updated for an extended period, email service@vorqyna.com with your order number. We will review the available shipment information and determine an appropriate next step.

Lost or missing packages

If a shipment appears lost, contact us with your order number and tracking details. If tracking says “Delivered” but you cannot find the parcel, first check your mailbox, delivery area, reception desk, household members, neighbors, and any carrier notices. If it is still missing, contact us so we can review the circumstances.

Incorrect shipping address

Enter a complete and accurate delivery address at checkout. If you notice an error after ordering, contact us promptly. Address changes cannot be guaranteed after fulfillment or shipment has begun.

Multiple shipments

An order may occasionally arrive in more than one shipment due to inventory availability or product location. Separate tracking information may be provided when this occurs.